Dear Customer,
We value you as our customer and are committed to offering you best-in-class customer service and any complaints shall be addressed on priority. Please follow the process for solutions.
In case of any Grievance with the services, you may please contact us at Gmail [email protected]
In case your grievance is not solved within 3 working days, then you can send us a message at the number given below
Call or WhatsApp us: +91-8882127833
We assure you that the solution shall be provided within 15 working days.
You may also reach the SEBI SCORES website and download the SEBI SCORES app from Play Store and App Store.
SCORES facilitates investors to lodge their complaints against SEBI registered intermediary online with SEBI and subsequently view its status.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
Customer Care | Kapil Verma | Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India | 9891822173 | Mon-Fri 09AM – 05 PM | |
Head of Customer Care | – | — | |||
Compliance Officer | Kapil Verma | Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India | 9891822173 | Mon-Fri 09AM – 05 PM | |
CEO | – | — | |||
Principal Officer | Kapil Verma | Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India | 9891822173 | Mon-Fri 09AM – 05 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in.
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in.
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