SEBI Registered Research Analyst |

Grievance Redressal

Dear Customer,

We value you as our customer and are committed to offering you best-in-class customer service and any complaints shall be addressed on priority. Please follow the process for solutions.

Process of Grievance Redressal

 

 

Step-1:

In case of any Grievance with the services, you may please contact us at Gmail [email protected]

Step-2:

In case your grievance is not solved within 3 working days, then you can send us a message at the number given below
Call or WhatsApp us: +91-8882127833

We assure you that the solution shall be provided within 15 working days.

Step-3:

You may also reach the SEBI SCORES website and download the SEBI SCORES app from Play Store and App Store.

SCORES facilitates investors to lodge their complaints against SEBI registered intermediary online with SEBI and subsequently view its status.

 

 

 

Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation

Contact Person Name

Address where the physical address location

Contact No.

Email-ID

Working hours when complainant can call

Customer Care

Kapil Verma

Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India

9891822173

[email protected]

Mon-Fri

09AM – 05 PM

Head of Customer Care

  

[email protected]

Compliance Officer

Kapil Verma

Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India

9891822173

 

Mon-Fri

09AM – 05 PM

CEO

   

Principal Officer

Kapil Verma

Kapil Verma, Plot No. 440, Bhagwati Garden Extension, Uttam Nagar, 110059, Delhi, India

9891822173

[email protected]

Mon-Fri

09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: –   

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in.